About COVID-19 pandemic

-----Update: 6/1-----

EMS way to US is restated from 6/1/2021. So I can ship items by EMS now. Air Mail with Registered is still closed. And EMS way to some other countries such as Canada, Australia is still closed but FedEx way to these countries still available. So please select FedEx way.

JP post office also announced that they've raised the price of shipping for EMS, so it's depending on which item you'll order but FedEx is cheaper than EMS

Also, pandemic is still progressing and EMS way is still delayed by it. It needs about 2 to 8 weeks. So FedEx is faster than EMS.

I recommend you to select [ The cheapest and fastest way(I'll leave it up to store about shipping way ] option if you can't decide shipping way.

 

--- About FedEx ---

FedEx shipping can't use any kind of PO box address. Please understand it.

Basically it's a package drop service.

If you need registered service, please write about it in remarks.

(You need to pay extra costs for this service)

[ How much shipping? ]

It's depending on shipping package size, not weight. The lowest is US$25. Here the some examples ( ship to US ). It's estimate price so it might be changed sometimes.

Boxed DX Swordriver - US$40

Boxed DX Swordriver and a boxed Wonder Ride Book - US$40

Unboxed DX Ziku Driver - US$35

1 x Collector's item(For example, Wonder Ride Book, Progrise Key, Lockseed, Ranger Key, Ryusoul, Ultra Medal and so on. Boxed and Unboxed is the same price) - US$25

1 x Key Chain - US$25

1 x Chibi Nuigurumi(Plushie) series - US$25

3 x Chibi Nuigurumi(Plushie) - US$25

1 x Wonder Ride Book & 1 x Progrise Key - US$25

DX Kirameijin - US$36

Unboxed DX Seiza Blaster - US$28

Unboxed DX VS Changer - US$28

Boxed Ryusoul Changer - US$26

DX Gosei Ground - US$60

If your country is outside of US such as Australia, Europe, Brazil. it's more expensive than it especially Australia. It could cost twice as much as this.

[ Can I see the shipping charge list in your store? ]

- It's special offer price from FedEx and they don't allow to show it online. So after you order it, will inform you shipping like when you purchase and select combine shipping way. Or please contact to me before you order. If you tell me your want item and your country, will caltculate and tell you  how much shipping.

[ How many shipping days? ]

- About 5 to 14 days. It's also delayed by COVID-19 pandemic. So don't guarantee this shipping days.

[ Does it have insurance? ]

- It's up to 10,000JPY

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I can ship your order items to following countries by Post

office way(Air Mail with Registered or EMS)

Austria, Bulgaria, Belgium, Croatia, Chile, Czech Republic, Denmark, Egypt, Estonia, France,

Germany, Hungary, Iceland, Indonesia, Iran, Iraq, Ireland, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malyasia, Mexico, Nepal, Neterlands, Newzealand, Norway, Philippines, Poland, Portugal, Singapore, Sweden, Swiss, Spain, Slovenia, Taiwan, Thailand, United Kingdom, United States(EMS only), Vietnam

Even it's dispatched from our office, it needs more time than usual schedule. Please understand it.

If your country isn't the list, shipping way is FedEx only.

If you want to use cheapest way, please select new shipping option [ The cheapest and fastest way(I'll leave it up to store about shipping way) ].

If post office way to your country is still closed and you select post office shipping way. I'll change shipping way to FedEx or cancel order. Please understand it.

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[ Our Shipping rules ]
I have to use your paypal name and address to protect each other by paypal protection.
So when you purchase, PLEASE WRITE THE SAME AS YOUR PAYPAL NAME, ADDRESS AND TELEPHONE NUMBER.
If your registered name or address is different between your paypal name and address, I can't ship item.
Before you pay, please check your paypal address again
Our shipping method is
1.
FedEx
[Needs about 5 to 7 days or more]
2.
Air Mail with Registered
[Needs about 10~14 shipping days or more]
3.
EMS
[Needs about 7~10 shipping days or more]
4.
SAL (It's almost the same as sea mail)
[Needs about 2 to 8 weeks or more]
If weight of total is over 2000g or total size of package is over 90cm, shipping way is EMS or FedEx only.
These shipping days is just an estimate. You might need more shipping days. 
If you want to know more details, please contact to post office or delivery campany in your country.
Also, if your package status won't be updated after package arrived at your country, the commenest cause is custom. In this case, also please to post office or delivery campany in your country. Only receiver can do it.
If you want, I can contact to Japanese post office and they can start to search where your package is. However, Japanese post office needs 1 to 3 months or more for find your package.
In addition, some country doesn't accept SAL or EMS. In this case, shipping way is FedEx only.
Your package might get another tracking number after package is arrived at your country such as Canada, Australia.
PLEASE CHECK SHIPPING RULES BY YOURSELF, BEFORE AND AFTER YOU PURCHASE.
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[ If package is lost]
WE CAN'T REFUND OR RESEND NEW ONES
Please understand everything. If you don't understand it, please DO NOT ORDER FROM US.
WE DON'T HAVE ANY RESPONSIBILITY OF ANY TROUBLES BETWEEN SHIPPING.
If you still don't receive package, please contact to post office or delivery company in your country the first. If they admit to lost package, please contact to me. After you do it, I can contact to Japanese post office and they try to search your package. We can't do anything until I get results of it. 
!--------!
I will ship out package 1 to 3 busness days after I receive order. Our business days don't include Saturday, Sunday and Japanese holiday. 
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[ How to Check Shipping Charge of Post Office ]
Step 1 : Check item weight in item description.
Step 2 : Go to Here 
Step 3 : Select your country
Step 4 : Select shipping way
And then shipping charge will be appeared.
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[ How to Combine Shipping ]
If you'd like to buy more than 2 items, we can combine your items in 1 pacakge.
Please select your want combine way
1. When you select shipping way, please select [

If you'd like to purchase multiple items and use combine shipping, please select.
[Air Mail with Registered Combine Shipping way]
or
[EMS Combine Shipping way ]
or
[ The cheapest and fastest way ]

or

[ FedEx ]

and pay total item price exclude shipping charge the first. After I receive your payments, I'll send an invoice for combine shipping.

2. If you're in no time, please select [Air Mail with Registered] or [EMS] or [SAL] and pay all shipping charge at the first. After I receive order and payments, I'll refund your over paid money for shipping. If your shipping charge isn't enought, I'll inform you again.

Shipping charge in shopping cart when you order more than 2 items and you didn't select [If you order more than 2 items or want to combine, select here. We'll send invoice.] will be include all shipping charges.
For exapmle, your order is [ Orange Lockseed ] and [ Banana Lockseed ], you'll see [ US$18(US$9x2 Lockseed) ] in shipping information page but real shipping charge is [ US$12 ], In this case, if you over paid for shipping charge, I'll refund your over paid money. If you worry to pay too much shipping charge, please select combine shipping way.
If you order more than 2 and if I haven't shipped last order items, I'll combine and ship in 1 package.
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[If your paypal address and registered address in web shop is different]
If you'd like to use registered address in web shop, I'll full refund(will take US$0.5 for refund fee to paypal) and send new invoice. When you receive it, please pay it again.
Please check that your paypal address and registered address is the same one before you purchase.
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[ Cancel and RETURN ]
We'll wait 3 days after we got order from you.
If you don't pay after 3 days, your order will be canceled automatically and I won't be able to accept any orders, requests and questions from you again.
So when you order, please be considering and check order details carefully. 
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[Order item is return to us]
Please contact to delivery company the first. If it's return to me, you need to pay every shipping charge.
If it's my fault such as written mistake address, I'll full refund, after I receive return package.
--------------------------------------------------
 
[ If item(s) is broken, when you receive pacakge. ]
Before I ship it out, I checked items gimmicks, so we won't ship broken item. However, it might be broken between shipping sometimes. In this case, please contact to delivery company the first by yourself. Shipping accidents or problems is because of delivery company.
Especially Unopened items, I can't check anything, so I don't guarantee any problems such as broken, missing parts about it.
If you don't agree with our rules and understand everything, PLEASE DO NOT ORDER ANYTHING from us.
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[ I had ordered item(s) but I found cheaper one than your shop. Can I cancel my order?]
Not accept. If you'll cancel order, you'll be in our block list.
[I had canceled last time but I'd like to order from you again. Can you accept?]
Please contact us from inquiries page. If I get permission from owner, we can accept your order.
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[ Frequently Asked Questions ]
If you have these kind of questions,
[ I haven't receive my package, what should I do? ]
[ How many days do I need to receive package? ]
[ I'd like to know where my package is. ]
[ My package is still in custom or somewhere for 10 days. What should I do? ]
[ My package status won't comes up in Japanese post office page. ]
-Please contact to post office or FedEx in your country. 
----------------------------------------------------
[If I'm Black list customer, what penalty do I have?]
We don't accpet your order, don't reply any messages.
If you're black list customer but you order and pay it. I'll full refund and cancel order.
----------------------------------------------------
If you have any qusetion, please feel free to ask me by email.
Our email address is kotetsutoysjapan@luna-fantasia.com .
I hope to see you again in the future.
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[ About Coupon ]
We send coupons sometimes by mail magazine or SNS.
Coupons are only available when you're ordering. It can't be used after you order.
[ About Currency ]
We accept USD only, not accept any other currency such as JPY, AUD.
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日本在住のお客様へ
日本国内のお客様も購入は可能です。海外向けのため全ての表記が英語になっており、記述等は英語が基本となります。支払いはPaypalもしくは銀行振込(みずほ銀行・ゆうちょ銀行)をご利用頂けます。
支払いは日本円になります。
もし、ご注文の場合はショッピングカートをご利用頂くか、下記の内容をメールにてご注文下さい。
/名前
/郵便番号
/住所
/電話番号
/支払い方法
/希望商品名
メールを確認後、送料を含めました金額をお知らせいたします。
ご納得頂けましたら返信をして頂き、お振込みとなります。
国内の場合の配送は「佐川急便」のみとなっております。北海道、沖縄、または離島の場合は通常国内送料に追加料金が発生します。
振込確認後、1~3営業日以内に商品を発送致します。
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古物商認可証[第221000000516号/宮城県公安委員会]
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