Shopping Guideline - KTJ Kotetsu Toys Japan -Tokusatsu Items for the Whole World-

About COVID-19 pandemic

-----Update: 7/2-----

I can ship your order items to following countries

Austria, Bulgaria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Iceland, Indonesia, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Neterlands, Newzealand, Norway, Poland, Portugal, Singapore, Sweden, Swiss, Spain, Slovenia, Taiwan, Thailand, United Kingdom, Vietnam

Even it's dispatched from our office, it needs more time than usual schedule. Please understand it.

-----Update: 5/25-----

We can ship by SGX now. It's provided by SAGAWA which is one of biggest delivery company in Japan. And after your package is arrived at your country, DHL might delivery to you. So it's almost the same as DHL shipping. However, it's very expensive. Please know is before you order. If you want to use Japanese post office shipping way, we can accept your order but we WON'T ship your order out until COVID-19 pandemic is over exclude.

-----Update: 4/23-----

We accept your order but we WON'T ship your order out until COVID-19 pandemic is over. And I don't know when I can ship it.

If you don't want to wait after you order, you can cancel.

Thank you for your cooperation.

-----Update: 4/17-----

We can accept your order but if you select Air Mail with Registered or Air Mail with Registered combine shipping way, we keep your order item at our office and won't ship until this pandemic is over. We can ship only EMS shipping way. If you'll select Air Mail with registered way, I'll inform you about it again and if you don't want to accept it, we'll cancel your order and refund your money(will take US$0.5 for refund fee). Also, I don't know when I can ship Air Mail with registered order again.

-----Update:4/11-----

Japan post office closed SAL, so you can't select SAL until they re-open to accept it

-----Update:4/5-----Every international shipping is delayed because of COVID-19.If you purchased something at March and selected SAL, it'll be retunred to me.In this case, we'll return it to you after COVID-19 pandemic is over.You need more days for receiving item than estimate date.--------------------------------------------------[ Our Shipping rules ]I have to use your paypal name, address and phone number to protect each other by paypal protection.So when you purchase, PLEASE WRITE THE SAME AS YOUR PAYPAL NAME, ADDRESS AND TELEPHONE NUMBER.If your registered name or address is different between your paypal name and address, I can't ship item.Before you pay, please check your paypal address againWe can ship to Worldwide and will use Japanese Post Office way only.I'll ship your order item, AFTER I receive your payments.Our shipping method is1. Air Mail with Registered[Needs about 10~14 days or more]2. EMS[Needs about 5~10 days or more]3.SAL (It's almost the same as sea mail)[Needs about 1 to 3 months or more]If weight of total is over 2000g or total size of package is over 90cm, shipping way is EMS only.These shipping days is just an estimate days. You might need more shipping days. One of commonest cause is post office or delivery company's foult. In this case, please contact to post office in your country at the first with Tracking Number directely. Almost all cases will be resolved by your action.We don't guarantee shipping days. You many need more shipping days sometimes. If you want to know more details, please contact to post office or delivery campany in your country.Also, if your package status won't be updated after package arrived at your country, the commenest cause is custom. In this case, also please to post office or delivery campany in your country. Only receiver can do it.If you want, I can contact to Japanese post office and they can start to search where your package is. However, Japanese post office needs 1 to 3 months or more for find your package.Please understand these before your purchase.In addition, some country doesn't accept SAL or EMS, so if your country doesn't accept SAL or EMS, you can't use and select these, when you order. If your country doesn't accept EMS, you can't order over 90cm package size or over 2kg item. If you'd like to order, please contact to us before you purchase.Your package might get another tracking number after package is arrived at your country such as Canada, Australia.Shipping way to China is EMS only. If you select Air Mail with Registered combine way or SAL combine way, shipping way will be changed to EMS. PLEASE CHECK SHIPPING RULES BY YOURSELF, BEFORE AND AFTER YOU PURCHASE.--------------------------------------------------!----To all customers from Canada----!Recent delivery in Canada is delayed because of Canadian Post office so we recommend you to select EMS and don't recommend Air Mail with registered. Canadian post office might need about 2 months or more to delivery package by Air Mail with Registered sometimes. If you won't receive package, please keep to contact Canadian post office. After you contact to them, please contact to us. We can contact to Japanese post office and start to search where your package is.(Japanese post office needs about 2 to 3 months or more). HOWEVER, we can't guarantee that we can find your missing package. After package is dispatched from Japan, your country's post office or delivery company has resposibility of your package.In addition, we don't accept SAL shipping.---------------------------------------------------[ If package is lost]WE CAN'T REFUND OR RESEND NEW ONES BECAUSE IT'S NOT OUR FAULT.Please understand everything. If you don't understand it, please DO NOT ORDER FROM US.SHIPPING IS POST OFFICE WORK, SO WE DON'T HAVE ANY RESPONSIBILITY OF ANY TROUBLES BETWEEN SHIPPING.If your still don't receive package, please contact to post office or delivery company in your country at the first. If they admit to lost package, please contact to me. After you do it, I can contact to Japanese post office and they try to search your package. We can't do anything until I get results of it. ---------------------------------------IF YOU HAVE A DEADLINE TO RECEIVE PACKAGE, PLEASE ORDER WITH TIME TO SPARE. IF YOU WON'T RECEIVE IT UNTIL DEADLINE, WE DON'T HAVE ANY RESPONSIBILITY FOR IT.!--------!I will ship out package 1 to 3 busness days after I receive order. Our business days don't include Saturday, Sunday and Japanese holiday. Also, Japanese post office is closed at Saturday, Sunday and Japanese holiday, so I can't ship your order item out between these.If you order and pay at Friday, your package might be shipped out at next Monday.
---------------------------------------------------[ How to Check Shipping Charge ]Step 1 : Check item weight in item description.Step 2 : Go to Here Step 3 : Select your countryStep 4 : Select shipping wayAnd then shipping charge will be appeared. ---------------------------------------------------[ How to Combine Shipping ]If you'd like to buy more than 2 items, we can combine your items in 1 pacakge.Please select your want combine way1. When you select shipping way, please select [

If you'd like to purchase multiple items and use combine shipping, please select.
[Air Mail with Registered Combine Shipping way]
or
[EMS Combine Shipping way ]
or
[ SAL Combine Shipping way ]

and pay total item price exclude shipping charge at the first. After I receive your payments, I'll send an invoice for combine shipping.

Some country doesn't accept SAL. So if your country doesn't accept SAL but you select SAL combine shipping way, shipping way will be change to Air Mail with Registered automatically.

2. If you're in no time, please select [Air Mail with Registered] or [EMS] or [SAL] and pay all shipping charge at the first. After I receive order and payments, I'll refund your over paid money for shipping. If your shipping charge isn't enought, I'll inform you again.Shipping charge in shopping cart when you order more than 2 items and you didn't select [If you order more than 2 items or want to combine, select here. We'll send invoice.] will be include all shipping charges.For exapmle, your order is [ Orange Lockseed ] and [ Banana Lockseed ], you'll see [ US$18(US$9x2 Lockseed) ] in shipping information page but real shipping charge is [ US$12 ], In this case, if you over paid for shipping charge, I'll refund your over paid money. If you worry to pay too much shipping charge, please select combine shipping way.If you order more than 2 and if I haven't shipped last order items, I'll combine and ship in 1 package.--------------------------------------------------[If your paypal address and registered address in web shop is different]If you're ok with paypal address, will write your paypal address ans ship your order item out.If you'd like to use registered address in web shop, I'll full refund(But I need to pay refund fee to paypal, so will take US$0.5 from your payments.) and send new invoice. When you receive it, please pay it again.Please check that your paypal address and registered address is the same one before you order. ---------------------------------------------------[ About Cancel and RETURN ]We'll wait 5 days after we got order from you.If you don't pay after 5 days, your order will be canceled automatically and I won't be able to accept any orders, requests and questions from you again.So when you order, please be considering and check order details carefully before complete your order.If you change your mind after you order, we don't accept cancel even your order haven't dispatched from our office.For examples, I ordered several items but want to cancel this item. - We don't accept.I ordered this but want to change it to this(another item)- We don't accept.Also, we can't accept any return by any reasons.If you already pay something but want to cancel order, I'll take some refund fee from your payments(it's about US$0.5~US$1.)--------------------------------------------------[After you receive item]Please check your order ones.We don't accept and reply anything about your items after 3 days from arriving date. --------------------------------------------------[Order item is return to you]If it because of my fault such as I had written mistake address, I'll full refund, after I receive return package.If it because of another reasons, I don't accept refund or will be able to refund only for item but can't refund shipping charge because it's your or post office or delivery campany in your country's fault. In this case, please contact to post office or delivery campany in your country and also claim up to them. I don't have any respobsibility of it. IF YOU CLAIMED UP TO US, BEFORE YOU CONTACT TO POST OFFICE AND DIDN'T DO ANYTHING, YOU MAY BE IN OUR BLACK LIST.-------------------------------------------------- [ If item(s) is broken, when you receive pacakge. ]Before I ship it out, I checked items gimmicks, so we won't ship broken item. However, it might be broken between shipping sometimes. In this case, please claim up to post office the first by yourself. Shipping accidents or problems is because of post office.Especially Unopened or New items, I can't check condition and gimmicks, so I don't guarantee anything about it.SO PLEASE DO NOT CLAIM UP TO US, after you order.If you don't agree with our rules and understand everything, PLEASE DO NOT ORDER ANYTHING from us.---------------------------------------------------[ I had ordered item(s) but I found cheaper one than your shop. Can I cancel my order?]Not accept. If you'll cancel order, you'll be in our block list.
[I had canceled last time but I'd like to order from you again. Can you accept?]Please contact us from inquiries page. If I get permission from owner, we can accept your order.---------------------------------------------------[ Frequently Asked Questions ]If you have these kind of questions,[ I haven't receive my package, what should I do? ][ How many days do I need to receive package? ][ I'd like to know where my package is. ][ My package is still in custom or somewhere for 10 days. What should I do? ][ My package status won't comes up in Japanese post office page. ]-Please contact to post office in your country. Japanese post office can't get and show some countries post office date such as Australia, Canada.----------------------------------------------------[Could you discount?]Not accept any discount offer. Every item is our best price.If you offer discount, we won't reply. ----------------------------------------------------[Could you free shipping?]Not accept.----------------------------------------------------[If I'm Black list customer, what penalty do I have?]We don't accpet your order, don't reply any messages.If you're black list customer but you order and pay it. I'll full refund and cancel order. ----------------------------------------------------If you have any qusetion, please feel free to ask me by email. Our email address is kotetsutoysjapan@luna-fantasia.com .I hope to see you again in the future.---------------------------------------------------[ About Coupon ]We send coupons sometimes by mail magazine or SNS.Coupons are only available when you're ordering. It can't be used after you order.---------------------------------------------------- 日本在住のお客様へ日本国内のお客様も購入は可能です。海外向けのため全ての表記が英語になっており、記述等は英語が基本となります。支払いはPaypalもしくは銀行振込（みずほ銀行・ゆうちょ銀行）をご利用頂けます。支払いは日本円になります。もし、ご注文の場合はショッピングカートをご利用頂くか、下記の内容をメールにてご注文下さい。/名前/郵便番号/住所/電話番号/支払い方法/希望商品名メールを確認後、送料を含めました金額をお知らせいたします。ご納得頂けましたら返信をして頂き、お振込みとなります。国内の場合の配送は「佐川急便」のみとなっております。振込確認後、１～３営業日以内に商品を発送致します。------------------------------------------------------------------------------------------------------古物商認可証[第221000000516号/宮城県公安委員会]---------------------------------------------------